Journeys: The Customer Experience Mapping Tool

In an increasingly digital world, journey mapping is integral to gaining key insights into experience interactions. Now you can delve deeply into the experiences of your end users with the groundbreaking Journeys application from Universal Mind.

Journeys is the first mobile iPad application for mapping experiences. Customer Experience professionals and those involved with understanding end users can utilize Journeys across the organization to visualize the stories taking place. Now you can do a journey map right. Get in the field with your customers, dig into their experiences, and take a couple of Journeys with them.

Key Features:
• Create and save multiple journey maps
• Easily drag and drop experiences onto your journey map
• Customize which experiences you prefer to use
• Attach images, audio, video, and locations to experiences
• Map journeys through multiple stages
• Track complex interactions by grouping experiences on a map
• Group maps together with tags
• Duplicate maps to create common experience templates
• Share journey maps between devices and users
• Export beautiful, detailed journey maps as PDF files

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